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Please
select the section you are interested in from below. You
will be sent to the appropriate FAQ page.
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E-mail and Mailing Lists
Q. I can check email at mydomain.com, but cannot send email using mail.mydomain.com. I receive an error that says: Recipient was rejected by the server "Relaying denied". Any ideas on how to correct this?
A. Relaying is not allowed on our server due to our spam policy.So please use the SMTP server of your ISP.
Q. How do I add email accounts?
A. Adding an email account is simply by adding a new site user.
To add a site user or Site Administrator:
1. On the Site Management screen, click Add User. The Add New
User table appears.
2. Enter the information for the site user.
Enter the site user's name and password, set the allocation of total
disk space for the user, enable telnet/shell access (if appropriate),
make them a Site Administrator (if appropriate), enable FrontPage
user Web (if appropriate) and enable Secure POP3 (APOP) (if
appropriate).
3. Click Confirm New User.
Q. What is email aliases?
A. The Email Alias feature allows you to create an arbitrary e-mail
addresses without creating a user account on the RaQ 4. An email
message addressed to the alias is forwarded to an existing email address.
For example, an email alias lets you setup a temporary or permanent
alias email address such as sales@mycompany.com and automatically
route messages to a specific email user's mailbox.
Each registered user on the RaQ 4 must have a username that is unique
across all virtual sites on the RaQ 4. You cannot create two users with
the same name on different virtual sites because all users share the same
password database file ( /etc/passwd ). For example, if there is a user
with the username on virtual site abc.com, no other registered
user on the RaQ 4 can have the username .
Usernames can be similar: mary, maryb, mary1, mary2
An email alias is a way to create an account so that more than one user
can have the same email name on different virtual sites ( on
abc.com and on xyz.com). However, the underlying username
for each person must be unique.
For example, the Site Administrator of abc.com can give Mary Brown
the username ; her email address is mary@abc.com. The Site
Administrator of xyz.com (on the same RaQ 4) can give Mary Smith the
username ; the Site Administrator can then set up an email alias
mary@xyz.com for Mary Smith. The alias points her incoming
messages to the unique username of at xyz.com."
A site user can have several email aliases that point to a unique
username. For example, John Smith (username ) can have
john@abc.com, JS@abc.com, john.smith@abc.com, johnny@abc.com
and corvette@abc.com which all point to his username of at
abc.com.
A Site Administrator can also set up aliases such as
webmaster@abc.com, info@abc.com, sales@abc.com,
comments@abc.com or support@abc.com that point to a specific
username.
Q. How do I add an email alias, set forwarding and autoresponders?
A. This is done by modifying the email options of a site user.
To set up or modify the email options for a site user (to enter a
forwarding email address, email aliases and an automatic
vacation reply), click the blue envelope icon.
1. On the Site Management screen, click User Management on the
left. The User List table appears.
2. Click the blue envelope icon for the site user. The Email Settings
table appears.
3. To add a forwarding email address, enter the email address in the
Forward Email To field.
4. To add an email alias, enter the additional names that the user will
receive email as in the Email Aliases window. For example, for
user , enter “john.smith”, “johnny” and “corvette”.
DO NOT add the domain name to the additional names. Since the
site user is part of the virtual site, he or she automatically inherits
the domain name of the virtual site. If you do add the domain name
in the Email Aliases field (for example, johnny@abc.com), the
software gets confused.
To add several aliases, enter each alias on a separate line.
5. To enable an automatic vacation reply, click the check box in the
Vacation Message field and enter your message in the window.
6. Click Save Changes.
Q. How can I create a catch all email account?
A. A catchall email account receives emails addressed to former users or
non-existent users on a virtual site. For example, if an email is
adddressed to mary@xyz.com but the user name “mary” does not exist
on that domain, the email is routed to the catchall account.
A RaQ 4 Administrator or a Site Administrator can create a catchall
email account. This involves simply creating a certain alias for a
designated user on the virtual site; this user does not have to be the Site
Administrator.
For the user on a virtual site who will receive the messages routed to the
catchall account, the RaQ 4 Admin creates an email alias of
“@hostname.domainname” . The hostname.domainname is the
fully qualified domain name of the virtual site.
1. On the Site Management screen, click User Management on the
left. The User List table appears.
2. Click the blue envelope icon for the site user who will receive the
email for the catchall account.. The Email Settings table appears.
3. Enter “@hostname.domainname” in the Email Aliases window.
If there is already an alias in the window, add the new alias on a
separate line.
4. Click Save Changes.
Q. What is mailing lists?
A. In the List Management section of the Site Management screen, you can
create and manage mailing lists for the virtual site.
A mailing list allows a discussion by email between a group of people;
the email addresses of the people in the group make up the list. The
mailing list is given a name, for example AlphaProject. The mailing list
can include users on the RaQ 4 as well as external users.
A message addressed to the name of the mailing list is delivered to each
person on the list.
When replying to a mailing-list message, you can reply either to the
original sender only or to the entire mailing list. This function depends
on the email client that you are using.
Q. How do I add a mailing list?
A. To add a mailing list on the RaQ 4:
1. On the Site Management screen, click List Management. The
Mailing List table appears.
2. Click Add Mailing List. The Add Mailing List table appears.
3. Enter a name for the mailing list.
4. Enter a password for the mailing list. You need the the password for
managing the mailing list.
5. The Allow user subscriptions to list option allows the individual
users to subscribe to or unsubscribe from the mailing list. The user
sends an email to majordomo@hostname.domainname with
the words “subscribe listname” or “unsubscribe listname” in the
body of the message. Replace the word listname with the name of
the mailing list.
To enable this option, click the checkbox next to Allow user
subscriptions to list
6. To accept email addressed to the mailing list from an email address
that is not a member of the list, click the check box next to Allow
unsubscribed posting to list.
7. Add recipients to the mailing list.
• To add external recipients to the mailing list, enter the email
addresses in the “External Recipients” field.
• To include existing registered site users on the RaQ 4 in the
list, click the username in the scrolling window.
To select all the registered site users, click Select All.
To select individual recipients in the scrolling window, hold the
down the Control key (Windows) or the Apple key (Macintosh)
and click on the user names.
8. Click Confirm New Mailing List.
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